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Streamline your eCommerce support today

Unlimited tickets, channels, templates and automations. No credit card required.

Monthly

Yearly (Get 2 months free)

Essential

Manage all your eCommerce support in one place

$ 45
per agent
per month

Billed annually

Essential plan includes:

Unlimited tickets

Unlimited channel integrations (Amazon, eBay, Shopify + 70 more)

Facebook, Instagram and Twitter integrations

Unified smart inbox

Unlimited templates

Analytics and management reports

SLA Visibility

9 to 5 chat, email and phone support

Team

Collaborate and optimize your support team’s processes

$ 69
per agent
per month

Billed annually

Everything in Essential plus:

@mention for collaborating with colleagues

Ticket escalations

Collision detection

Unlimited auto-responders

Unlimited automations

Internal Notes

Merge tickets

Assisted onboarding

24/7 chat, email and phone support

Professional

Customize workflows for different teams & channels

$ 89
per agent
per month

Billed annually

Most Popular

Everything in Team plus:

AI powered responses

Custom fields

Auto translate

Pre-sales tickets

Custom roles & permissions

Voice/Phone integration

Custom SLA management

Prioritised support

Enterprise

Enterprise features and service for scaling businesses

$ 149
per agent
per month
Individual contract with
annual invoicing

Everything in Pro plus:

Free live chat

CSAT measurement

Advanced enterprise reporting & analytics

Service Level Guarantee

API access with custom rate limits

Unlimited data retention

Sandbox access

Dedicated customer success manager

Free collaboration users

Power up your support with these add-ons

Monthly

Yearly (Get 2 months free)

Live Chat

Make it super easy for your customers to engage with you by providing live chat directly on your website.

$ 27
per agent
per month

Billed annually

Integrated with eDesk’s helpdesk

Customizable content & appearance

Set up prompts to funnel queries

Extensive reporting

Feedback & Reviews

Automate feedback and review requests on Amazon, eBay, Trustpilot and Google.
Pricing from…

$ 109
per account
per month

Billed annually

100% Amazon compliant

Comes with tried and tested templates

Negative feedback alerts auto-create new tickets so you can respond quickly

Knowledge base

Reduce support ticket volumes by letting customers help themselves 24/7, even when your team isn’t available.

$ 95
per account
per month

Billed annually

Integrated with eDesk’s mailbox

Bookmark top help queries in live chat

Save time by inserting relevant help files into customer ticket responses

Feedback is available as a standalone product (no eDesk subscription required). Start a free trial now ->

Compare plans and features

Learn more about eDesk’s many features and the differences between each plan.

Ticket allowance

Essential
Team
Professional
Enterprise
Unlimited support tickets
Essential
Team
Pro
Enterprise

Channels and marketplaces

Unlimited webstores*
Essential
Team
Pro
Enterprise
Unlimited marketplaces*
Essential
Team
Pro
Enterprise
Unlimited email channels
Essential
Team
Pro
Enterprise
Unlimited social channels
Essential
Team
Pro
Enterprise

eCommerce Hub

Track sales performance
Essential
Team
Pro
Enterprise
Drill into channel performance
Essential
Team
Pro
Enterprise
View all order details
Essential
Team
Pro
Enterprise

eCommerce ticket management

Centralised inbox
Essential
Team
Pro
Enterprise
Business hours
Essential
Team
Pro
Enterprise
Auto-matched order details
Essential
Team
Pro
Enterprise
Custom fields
Essential
Team
Pro