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The ultimate Helpdesk for Wish merchants

Respond to customer queries faster by consolidating your Wish messages with order and fulfillment information, all in one place.

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Over 2,000 Wish Sellers use eDesk daily

Use Wish data to exceed customer expectations

Display all your Wish messages and other eCommerce and social channel information in one place, so your customer support agents
can prioritise tickets, and have all the information they need on-hand to 
respond faster to customer queries faster.

Everything in one place

With all your Wish customer messages and order information in one place, your Support Team can easily prioritise tickets and respond faster to customer queries from one shared mailbox.

Increased efficiency with AI responses

Respond to customers in secondseven during busy sales periods and out of hours. Our fully customisable templates, auto-replies and one-click responses use AI to prepopulate messages so your support agents can easily meet SLAs and comply with Wish’s policies.

Global markets, in local language

Our auto-translation feature helps international sellers support foreign language marketplaces with automatically generated professional translations for incoming and outgoing support messages.

Team collaboration like never before

With auto-assign, internal note and @mention functionality, customer support teams can easily work together to resolve Wish tickets more more effectively and efficiently.

Join over 2,000 Wish entrepreneurs using eDesk to streamline customer support

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

Purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

Deal with the increase in customer queries more efficiently

eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

Feedback tool that helps you sell more

eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.

The simple way to manage Wish support

Seamlessly integrate with countless other channels

Not only does eDesk natively integrate with Wish, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.

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