Respond to customer queries faster by consolidating your Shopify customer messages alongside order and fulfillment information from all your other eCommerce channels.
See all of your eCommerce information in one place, so you never miss a query and you can respond to customers in a fraction of the time.
Displays all of your customer messages in one place, meaning you will never miss a query again. Get a dashboard view of all your messages and marketplace, webstore and fulfillment data so you can respond to all your customers from one place.
Accelerate your response times and boost productivity with AI populated one-click responses, customisable templates and automated replies.
Auto-assign, @mention and internal note features in our Smart Inbox help remote customer support teams collaborate on working more effectively and efficiently to resolve customer queries.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
eDesk natively integrates with 75+ marketplaces, webstores and fulfillment channels. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.
Trusted by 1,000s of online retailers to help them resolve high volumes of customer queries in no time at all.
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